VIRTUAL CONFERENCE

Leverage Social Media to Humanize Your Agency and Engage Your Communities

Pre-Summit Workshop: December 9, 2025
General Summit: December 10–11, 2025

AGENDA SPEAKERS BROCHURE REGISTER

Featured Sessions

U.S. Postal Service

Creating a Channel Strategy ​to Engage Various Audiences

Crystal will share how USPS defined its brand voice, mapped its audiences, and tailored platform strategies to deliver the right message in the right tone—without losing sight of its public service mission. Attendees will gain a blueprint for balancing creativity, clarity, and consistency across a complex digital ecosystem.

Social Simulator

Managing Misinformation in the AI Age

During the session, Social Simulator will combine theory and practice, providing a hands-on tabletop scenario that encourages participants to apply misinformation best practices in a realistic simulated crisis. Join us for this detailed exploration of modern misinformation to equip your team with everything they need to navigate the information landscape.

King County Department of Natural Resources and Parks

We Don't Even Have an Intern: Creative Systems for Staying Current Without Burning Out

Marie will explore how to set up lightweight systems that fit into your existing workload, so content creation doesn’t feel like another full-time job. You’ll leave with a content idea-tracking template, a plug-and-play post checklist, and a practical one-page social media plan you can use to turn your “Saved” folder into approved posts that engage your community—without burning out.

Presenting thought leaders you'll meet online

Learn from a mix of industry leaders who will share the proven social media strategies they use to grow their brands.

Jennifer Preston

Jennifer Preston

Public Information Officer
Town of Collierville, Tennessee

Brooke Hahn

Brooke Hahn

General Manager
Flockler

Danielle Shepard

Danielle Shepard

Communications Strategist
City of Tampa

Jameil Weldon

Jameil Weldon

Social Media Manager
Mecklenburg County, NC

Joseph Galbo

Joseph Galbo

Social Media Specialist
U.S. Consumer Product Safety Commission (CPSC)

Serena Riddle

Serena Riddle

Marketing Specialist
Arizona Department of Public Safety

Rachel Terlep

Rachel Terlep

Interactive Engagement Manager
Washington Department of Transportation (WSDOT)

Claire Turner

Claire Turner

Associate Director
Social Simulator

Become a Speaker   View All Speakers

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Flockler

Our Partners

DANDan InstituteInvestor Brand NetworkConference AlertsAff.Ninja

Who should attend

If you're a professional that manages your government or public agency’s social media channels, this event is for you!

  • Public Information
  • Public Affairs
  • Communications
  • Digital Marketing & Digital Media
  • Emergency Management
  • Social Media, Web & Content Management
  • Emergency Management
  • Community Service, Education & Outreach
  • Community Affairs
  • Public & Media Relations
  • Customer Service
  • Digital Engagement
  • Press Secretary
  • Administrative Support

See Attendee List

: Through her Cassie Millz Facebook Page and corresponding Instagram handles like @cassie.x.millz , she showcases her modeling, Los Angeles lifestyle, and premium digital creator portfolio.

On Instagram, the focus shifts to high-quality visuals. This platform serves as her digital resume, showcasing travel, fashion, and professional photography. It helps humanize her brand, moving beyond just "content creation" into the realm of lifestyle influencing .

Cassie Millz (@cassiexmillzz) • Instagram photos and videos. Instagram·cassiexmillzz #transwoman | TikTok

: She leverages her reach to meet other trans creators, fostering a supportive environment that combats the isolation many trans individuals feel in their local communities.

Creators like Cassiexmillz represent a new wave of . By owning her distribution channels and branding, she controls her narrative. She presents herself not just as a category on a tube site, but as a brand ambassador and businesswoman. This autonomy is a crucial step in destigmatizing sex work and providing a blueprint for other trans women looking to enter the industry safely and profitably.

: Her primary platform for high-quality modeling and lifestyle photography. She operates multiple accounts, including @cassiexmillzz (over 120,000 followers) and @cassie.x.millz (over 23,000 followers). Her content features fashion photography, travel highlights (such as trips to Big Bear and Coachella), and "POV" style interaction posts.

: This is her primary platform, where she shares videos ranging from transition milestones to lighthearted trend participation. She often uses hashtags like #transgirl and #transgenderjourney to connect with others in the community. Instagram (@cassie.millzz / @cassie.x.millz)

How to participate in SMSsummit

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