The agent screen locks up, call timers stop, or buttons become unclickable.
Check the max_connections setting in your MySQL configurations ( /etc/my.cnf ). If the database runs out of available slots, it drops agent session updates. Error 2: White Screen or PHP Fatal Errors agc vicidial.php
A customizable list of outcomes (e.g., Sale, Not Interested, Answering Machine) that the agent must select to complete the call. The agent screen locks up, call timers stop,
: Agents can manually or automatically dial leads, hang up, and record calls at any time. Error 2: White Screen or PHP Fatal Errors
agc/vicidial.php file acts as the primary agent interface within the VICIdial Open Source Contact Center, enabling call management and database interaction. Located in the web root, this core file is frequently customized for CRM integration, login adjustments, and interface modifications. Proper maintenance, including regular backups, is essential because system updates can overwrite manual changes. More information on this topic can be found on VICIdial.org VICIdial.org VICIdial for
The agc/vicidial.php file is the heart of the VICIdial agent interface. If you are running an outbound call center or a blended contact center using this open-source software, this specific PHP script is where your agents spend 99% of their workday.