If software and network methods fail, you can perform a physical hardware reset. This will strip the DVR of all custom settings, returning it to factory defaults, including the password. Unplug the DVR from the power outlet entirely.

Modern Hi Sharp surveillance systems use a dynamic, time-sensitive security token method to ensure that only verified device owners can bypass administrative security passwords.

A page will appear displaying a unique dynamic string or a graphic QR code. Take a clear, well-lit photo of this exact screen with your smartphone. Step 2: Submit Details to Support