The technician locates the module within their main software directory at C:\Program Files\USB Redirector Technician Edition\ and sends the file ( usbredirector-customer.exe ) to the client via email, chat, or a secure download link. 2. Initialize with Administrative Rights
Recommended steps (general):
On the host machine (e.g., a physical Windows PC with a USB license dongle attached), the USB Redirector Server is configured to share that device over TCP port 32000 (default). The server can apply access rules (allow only specific IPs or MAC addresses). usb redirector customer module 1.9.7
If the technician needs to reboot during the servicing procedure, they can do so without losing the customer connection. After the reboot, simply relaunch USB Redirector Technician Edition; within a few seconds, the customer’s device reappears, and the technician only needs to reconnect the device manually. The technician locates the module within their main
If the technician is behind a router without a public IP, the standard "Enter IP Address" method fails. The USB Redirector ecosystem solves this via : The server can apply access rules (allow only
Enter the technician's IP address or internet domain name into the field. Click Connect . Step 3: Plug in and Redirect the Device Plug the physical USB device into the customer's computer.
: Once connected to the technician's server, the customer plugs their USB device into their local computer.